SHIPPING TIMES & ORDER PROCESSING

PROCESSING & DELIVERY TIMES

Once your order has been placed, processing time is 1–3 working days. On business days, orders are usually processed within 1 day. Orders placed on Friday afternoon or over the weekend may take slightly longer to process.

Once processed and dispatched, the average delivery time is 8–12 working days. Please note that some items are shipped from our fulfilment partners outside the UK; delivery times may vary depending on customs clearance, which is outside our control.

Under the Consumer Contracts Regulations 2013, unless otherwise agreed, goods must be delivered without undue delay and in any event within 30 days of the order being placed.

LATE DELIVERY

If delivery does not take place within the timeframe stated above, you may ask us in writing, at info@james-bristol.uk, to deliver within a further reasonable period. If we fail to deliver within that further period, you may cancel your order and we will refund all sums paid, including standard delivery charges, without undue delay.

RISK AND OWNERSHIP

Risk of loss or damage to the goods passes to you when the goods are delivered to you or to a carrier chosen by you (other than the carrier we recommend or offer). Until that point, the risk remains with us.

CUSTOMS & IMPORT CHARGES

As some orders are shipped from outside the UK, they may be subject to import duties, taxes or customs charges upon arrival. These charges, if applicable, are the responsibility of the customer and are not included in the order or shipping total.

ORDER PROCESS

1. Open the product page of the item you would like to purchase and click "Add to basket".
2. Check that the selected variant is correct.
3. Click "Checkout".
4. Enter your full delivery address.
5. Click "Continue to shipping".
6. Review all the details you have entered.
7. Click "Continue to payment" and choose your preferred payment method.

ADDITIONAL INFORMATION

• Free delivery on all orders.
• All transactions are secured using SSL encryption.
• If your order does not arrive within the estimated timeframe, please contact us and we will investigate with our carrier — your statutory rights under the Consumer Rights Act 2015 are unaffected.

AVAILABLE PAYMENT METHODS

• Credit/Debit Cards (Mastercard, Maestro, Visa)
• Fast online payments

CUSTOMER SUPPORT

📧 info@james-bristol.uk

MARQELLE LIMITED | Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong

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