CANCELLATION, RETURNS & REFUND POLICY
RETURNS – CAN I RETURN MY ORDER?
Yes, we accept returns within 30 days of receiving your order if you are not completely satisfied. Our goal is for you to be fully happy with your purchase from James Bristol. If the items ordered do not meet your expectations, you may return them during this period.
This 30-day commercial return policy is separate from, and in addition to, your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which remains fully applicable regardless of this policy.
RETURN CONDITIONS
- Condition of items: Items must be complete (including all parts and accessories) and in their original condition with the original packaging.
- No excessive use: Only normal use is permitted, consistent with your statutory right to inspect the goods as you would in a shop. Damage caused by use beyond this may result in a reduced refund.
- Hygiene products: Items such as underwear cannot be returned for hygiene reasons if any hygiene seal has been broken, unless the item is faulty.
- Faulty products: If you receive a faulty item, please contact us immediately so we can assist you. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
- Return costs: Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described. The exact cost will be confirmed before you send your return, together with the return instructions.
- Processing time: Returns are processed within 7 working days.
⚠️ Returns may be refused, or a reduced refund issued, if items show signs of use beyond what is necessary to check them, or visible damage not caused by us.
HOW TO RETURN AN ORDER
1. CONTACT US BY EMAIL
To start a return, please email:
📧 info@james-bristol.uk
Please include:
- Order number
- Reason for return
- Photo of the product (if faulty)
2. WAIT FOR INSTRUCTIONS
Please wait for our confirmation before sending your return. Once your return request has been approved, we will provide the correct return address and any additional instructions if required.
3. SEND THE RETURN
Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described; the exact amount will be confirmed before you ship the item back.
We strongly recommend using a tracked shipping service.
Please do not send any returns without first contacting us and receiving return authorisation. Returns sent without prior approval may not be accepted or processed.
RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from the contract within 14 days of receiving your goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days from notifying us to return the goods.
- Withdrawal period: 14 days from receiving the final item, to notify us
- Return period: A further 14 days to send the goods back
- Return costs: Customer's responsibility, unless the item is faulty or not as described; the exact amount will be confirmed before shipment
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will refund all payments received, including standard delivery charges, within 14 days of receiving the returned goods (or evidence of return, if earlier). Only a deduction for any diminished value resulting from unnecessary handling of the goods may be made from the refund.
Refunds will be made using the same payment method used for the original transaction. No additional fees will be charged for the refund.
CONTACT
📧 info@james-bristol.uk
MARQELLE LIMITED | Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong
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