Privacy policy

PRIVACY POLICY

1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

Thank you for visiting our website. Below, we explain how we process your personal data when you use our website. Personal data means any information relating to an identified or identifiable natural person.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for processing personal data on this website is:

MARQELLE LIMITED, trading as James Bristol, responsible for the operation of the website, order processing, customer service and the sale of all products.

Advertising, digital marketing and campaign management services may be provided by MARQELLE LLC on behalf of James Bristol.

International data transfers. As MARQELLE LIMITED is established in Hong Kong, some of your personal data may be transferred to and processed outside the UK. Such transfers are carried out under the UK's International Data Transfer Agreement (IDTA) or another mechanism recognised under UK GDPR as ensuring an adequate level of protection. You can request a copy of the safeguards in place by contacting us using the details below.

Our website uses SSL/TLS encryption. A secure connection can be recognised by the "https://" prefix and the padlock symbol in your browser's address bar.

2. COLLECTION OF DATA WHEN VISITING OUR WEBSITE

When you use our website for information purposes only, we only collect the data that your browser automatically transmits to our server:

Pages visited
Date and time of access
Amount of data transferred (in bytes)
Referring URL
Browser type and operating system
IP address (where applicable anonymised)

Legal basis: Article 6(1)(f) UK GDPR.

3. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience and website functionality. These fall into the following categories:

Strictly necessary cookies: required for the website to function (basket, account login, security). These do not require prior consent.
Analytics cookies: allow us to measure site traffic and usage. Set only with your consent, except where a legal exemption applies.
Advertising and marketing cookies: used to personalise adverts and measure their performance (including by MARQELLE LLC on behalf of James Bristol). Set only with your explicit consent.

On your first visit, a consent banner allows you to accept, reject, or manage non-essential cookies, in line with the Privacy and Electronic Communications Regulations (PECR). You can change your preferences at any time via the "Manage Cookies" link at the bottom of the page, or through your browser settings — though this may limit certain website functions.

4. CONTACT

When you contact us, we use your personal data solely for the purpose of handling your enquiry and providing customer support.

E-mail: info@james-bristol.uk

Data protection queries. For any question, request to exercise your rights, or complaint regarding the processing of your personal data, you can contact us at info@james-bristol.uk (subject line: "Data Protection").

5. ORDER PROCESSING

The data you provide when placing an order is processed in accordance with Article 6(1)(b) UK GDPR. In order to process your order, your data may be shared with:

Payment service providers
Shipping and logistics providers
Fulfilment partners
Other service providers necessary for order completion

Where data is transferred outside the UK, appropriate safeguards are applied in accordance with UK GDPR (see Section 1).

6. NEWSLETTER AND MARKETING

If you subscribe to our newsletter, we will use your email address to send you promotional offers, updates and marketing communications.

Legal basis: your consent (Article 6(1)(a) UK GDPR).

Subscription takes place via a double opt-in procedure.

You may withdraw your consent at any time by contacting us at: info@james-bristol.uk

7. USER RIGHTS

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to withdraw consent
Right to object
Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or another competent supervisory authority

8. DATA RETENTION PERIOD

Personal data is stored only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting and regulatory obligations, in particular:

Customer account data: for the duration of the business relationship, plus 3 years from the last contact for marketing purposes.
Order and invoicing data: up to 6 years, in line with UK accounting and tax requirements.
Browsing data (logs, cookies): up to 13 months.
Newsletter data: until consent is withdrawn, or 3 years from the last active contact.

Data will be deleted or anonymised once these periods expire, unless a longer retention period is required by law.

CONTACT DETAILS

James Bristol
Operated by MARQELLE LIMITED

Address:
Unit 1603, 16th Floor, The L. Plaza,
367–375 Queen's Road Central,
Sheung Wan, Hong Kong